It’s time for Facebook to erase the buffer between its techno-utopian employees and the outsourced content moderators who understand the platform’s dark reality.
By Yaël Eisenstat, former global head of elections integrity operations for political advertising at Facebook.
Should Facebook’s moderators, who are on the front lines of protecting the company’s 2.7 billion active users from the most egregious content, be brought in-house?
That’s one of the demands made by workers in a November “open letter from content moderators”, addressed to Mark Zuckerberg, Sheryl Sandberg, and the heads of two third-party content moderation companies.
Executives often couch outsourcing decisions…
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